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Authorization check failed for Ford and Opel

2986 Views 8 Replies Latest reply: 2016-03-04 06:00:05

Level 2
(31) points

Jose
2016-02-26 10:33:17

Hi,

I have an ERROR CODE 3 while trying to enter some brands like Ford or Opel.
Other brands are still working.
It's been doing that since 2 weeks already. Didn't change langage or anything else.
Please have a look at the screen capture.

What's the point, everything was OK till now ?

Thanks for your help.

file: IMG_20160224_083132.jpg

Tags: Authorization , failed , error , code , 3

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Level 8
(2012) points

Pedro

2016-02-26 16:47:33 (Reply to:Jose)

Did you try to delete those brands and do update search again. The brands will reinstall and see if it works.

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Level 9
(3413) points

Support02

2016-02-29 07:28:41 (Reply to:Jose)

For your case, please make sure you select French, and then re-download Ford and Opel again.

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Level 2
(31) points

Jose
2016-02-29 14:29:15 (Reply to:Pedro)

OK, I'll try that, didn't know I can delete brands.

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Level 2
(31) points

Jose
2016-02-29 14:29:39 (Reply to:Support02)

Thanks for the tips guys, I'll give it a try and report back.

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Level 2
(31) points

Jose
2016-03-01 09:52:28 (Reply to:Jose)

Hi,
I deleted Ford app.
But now, where do I download it again ?

There is a stamp on Update App, showing 3 updates are waiting.
BUT, when I open it, I can only see a system update and no trace of the 2 other updates waiting.

Do I have to install the system update first ? I've been told that the latest system update renders many vehicles unuseable (mostly old models) ?

Thanks.

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Level 9
(3413) points

Support02

2016-03-02 07:58:08 (Reply to:Jose)

Please download System update first, then the vehicle software will appear.

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Level 2
(31) points

Jose
2016-03-03 09:18:01 (Reply to:Support02)

Hi thanks for your support.
Did what you said and everything's going fine now.

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Level 9
(3413) points

Support02

2016-03-04 06:00:05 (Reply to:Jose)

Yes, this error message is becasue the software are not get authorization properly, you need to re-download all the software again.

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